Hello,
I’m trying to install Onyx, but get stuck.
The installation start well by launching a kind of cleaning tool, but the uninstall of MPC failed.
And so the installation of Onyx failed too after all.
I’ve try to remove after that M-PC, but I got this error:
I’ve tried to download https://obsidiancontrol.box.com/v/OnyxPreInstall but the link request an account.
I have the exact same problem!
I also got this error. Windows 10 (1803) checked for updates this morning. Was running M-PC beta 3.71.975. Tried to restart the install and it showed that the uninstall / prerequisites were successful, but still got the error. I’ll try to attach the screen shots. If they don’t upload from my phone I’ll update the post in the morning.
Hope this is an easy fix. Would like to install this facility wide soon.
Keep up the good work,
Watson
+1 on the install error…
In the end I reset my windows and did a fresh install.
install error as well. I used the new cleanup tool. still no joy. The same uninstall issue.
redownload it, should be Aug 17. I added some additional checks.
I’ll try it once back in the office
After running the cleaning tool (17th August)
Then reboot
Then try to install Onyx 4.0 (freshly re-download), I have another error message:
@Matthias and @Sylvain_Guiblain,
I have the exact same error falling the exact same procedure. Ran M-Series + Onyx Clean up (Aug 17th) as Admin. Restarted. Checked for Windows Updates again (just to be sure nothing new overnight). Restarted. Re-downloaded Onyx 4.0 Installer Package and started to install.
I saw a Facebook post about some log files. I’m going to try to locate those now to see if that helps you narrow the problem.
Watson
Hi Guys,
Just tried to do a install on my Surface Pro and got a fail. SP4 - 8gigs - Win 10 Pro V1803.
Any assistance would be handy.
Also has anyone managed to install on a Windows 7 Pro 64bit machine yet?
Cheers
Steve
Hi Matthias,
That fixed my install problem thanks.
I would also like to add the new cleaner worked with Windows 7 64bit and so does the new Onyx V4 from what I have tested so far.
Regards
Steve
FYI, Successfuly installed on Windows 10, 64.
Windows 8.1 installed fine too but kept spinning on first launch. Upon restart of the computer it launched without further delay.
Hi Guys.
I’m trying to create a bootable USB Stick. and that’s
the message i got…
(Image path in NULL. Please report this error to the author of this application.)
Thanks…
Hi Steve,
Were you able to get this working? I have been pulling my hair out trying to get it to work and to no avail!
I tried the cleanup and reboot then install and get the same error you get. On W10 Pro 1803 version.
Help??
Hi Manu,
Yes I did end up managing to get it to work. I used the clean up tool that Matthias provided in the following post on Aug 18th.
I tend to run the cleaner, restart like they suggest and then run CCleaner and registry cleaner from glarysoft to clean any other junk and registry keys left behind. I then restart and do the whole thing again in case. Just to be sure.
Then I try again with the latest version. 1010. and then restart,
This time and the last M-PC beta have been the only 2 times I have ever had a problem with installing the software.
Hope you manage to get it work.
Keep us in the loop.
Cheers
Steve
Hi All ,
I have the same 27502 SQL error above , I have deleted the original software installer package , ran the Onyx Cleanup V1 , restarted , ran the CCleaner , restarted and ran the Registry cleaner and restarted . I then downloaded the installer package again , ran it , got up to the modify/repair/remove screen and then hit the SQL error .
Any suggestions on what else I can do to get Onyx back up and working ?
Thanks,
Tom
