Hey guys, new here so am unsure if I have posted to the correct place or with the correct info. Apologies for any obvious mistakes.
So I recently bought a Enttec DMX USB Pro MK 2 and used it with a generic light for testing purposes. In order to test the light and controller, I tested using the DMX Pro Manager interface(One that takes you to http://localhost:55555/) and the lights seem to work fine when tested with the test patterns and slider faders. I used another software(I think it was called lightworks) too in order to test the light and got the light to do something, but cant get my head around that software.
I have used Martin MPC/ONYX in the past and so would prefer to use this software but the software seems to be unable to send output to my controller. When I go into “Menu>DMX Settings>USB2DMX” and on that screen, I can find my device, with the following settings:
Serial:NA
Device type:NA
Firmware version: NA
RDM Capeable: No
Direction: Out
Universe: 1
I am certain that I have plugged the light into Universe 1 of my controller. Another thing to note is that the controller is blinking white only but when I had gotten it to work with the DMX Pro Manager software, it was blinking White, Green and Yellow.
I have read through a lot of forums but am unable to find any solutions. Please suggest solution as I really like the ONYX interface but it not working may mean that I may have to find other alternatives.
The Enttec DMX USB PRO Mk2 does work with ONYX. It sounds like you have a driver issue. A few questions…is the DMX PRO Manager on the same machine as ONYX? Do you know what firmware version is on the Enttec? I’m running firmware 4.14.
I use the DMX Pro Manager on the same machine to install the necessary driver that is needed. Once installed and the firmware is the most recent, I close the DMX Pro Manager and forget I have it. Launch ONYX and it sees it. Make sure to install the FTDI driver also. Once connected it should show up in ONYX with a serial number and Firmware version. Also, it will flash between white (which is actually blue) and green. Blue for standalone / on and green for universe one.
Thanks for the quick reply. The firmware on the Enttec is 4.14 being the latest. I installed the drivers again but still no progress. The DMX pro manager and ONYX are on the same machine and I have tried to use them while both running together as well as having them run individually. I made sure to install FTDI drivers while installing DMX Pro Manager.
Unfortunately still no progress. Would you have any other suggestions?
Just as an FYI, I have emailed ENTTEC and Have also spoken to them on the phone, I am hoping that they can direct me in the correct direction. Untill I hear back from them, Please see attached screenshots and inform me if I am doing anything incorrect.
Load VCP is ticked. I think it may be something in MPC but not expert enough to understand what the problem is. Let me know if you feel it may be something else. I am still unsure how to tackle this issue. I have already uninstalled and reinstalled all the drivers and softwares. redownloaded ONYX as well but still no luck.
Sorry. Past this, I’m not much help either. I’m looking for a document that was out a long time ago on first using the Enttec with ONYX (MPC) but haven’t found it yet. I thought it described making sure to check the Load VCP. On my fresh install, I installed ONYX, then DMX Pro Manger to get the driver. Restarted. Launched ONYX and it worked. So past this, I also can’t be of much help. There was a post that someone had a bad Enttec once, but yours was working with other software. However, ONYX is seeing it as an “Open DMX” and not a “DMX USB PRO MK2”. Are you able to try on a different machine?
Thanks for the link Watson. I have just spoken to someone from ONYX as well and he as you had suggested, has suggested installing the softwares on a different computer. I have just tried that. and we have success. So this just leaves me to wonder what the problem might have been on the first laptop. At least we have a confirmation that there are no issues with the hardware now. I am creating a fresh user on the laptop that the software didnt work on and will try again.
Thanks Watson. Will be posting the details about the problem and a quick guide on how to solve it too once I find out what the problem was. I still havent found the problem. I am trying to compare the settings in Martin and in windows on both the devices.
I have the same problem that Raj had.
I’m using a MK2 from Enttec, and it works properly with the software from Enttec and with Qlight.
I see the interface in the DMX setting menu but only under opendmx not with pro selection.
I try the installation on a different computer, no luck same issue
I have the last driver for the mk2 and the last firmware version
The onyx version is the version available today
I’m surprised because I was using it with MPC and it was working since I update to Onyx, no more DMX output.
What computer/Laptop are you trying to send output from.
I was running the device on a surface book. On a surface book the keyboard and screen can be separated. The keyboard is what has all the USB ports. When I connected the controller onto the Laptop, I remember I once separated the screen and the keyboard components while running ONYX. I think this might have messed with the ports or something along those lines.
I contacted Enttec and they blamed it on ONYX. I would suggest trying it with another computer and if you are in Perth, I am happy to meet you and assist you if that is needed. But First of all I would recommend you to format a computer and try it on a fresh system(NOTE THAT THIS WILL REMOVE ALL DATA ON COMPUTER SO MAKE SURE YOU HAVE A BACKUP).
Let me know how it goes and if not then we can continue troubleshooting.
But as mentioned, feel free to give me a call on +61 469 792 995.
I used un Dell Laptop Inspiron 7520 under win 7 (i7 with 16 gig of memory).
I already try on under a different Laptop with the same result, no output but the software seeing the interface.
Thank you for the offer of helping me but I’m in Canada.
I will try to throw the evolution of this situation on the forum and keep everybody updated.
