# Installation issue on HP Omen with Windows 11

**URL:** <https://forum.obsidiancontrol.com/t/installation-issue-on-hp-omen-with-windows-11/7042>\
**Category:** Installers and Operating Systems\
**Created:** [May 9, 2022, 1:00pm UTC](https://forum.obsidiancontrol.com/t/installation-issue-on-hp-omen-with-windows-11/7042 "2022-05-09T13:00:47Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![FredrikDillberg](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/f/2bfe46/32.png) [@FredrikDillberg](https://forum.obsidiancontrol.com/u/FredrikDillberg)\
**Post date:** [May 9, 2022, 1:00pm UTC](https://forum.obsidiancontrol.com/t/installation-issue-on-hp-omen-with-windows-11/7042/1 "2022-05-09T13:00:47Z")

</div>

When installing Onyx on a HP Omen computer with Windows 11 I get the following error messages during installation:  
 ![1](https://forum.obsidiancontrol.com/uploads/default/original/2X/3/3fa84e1a00849c18012b7da892a41005e3c41eb0.png)  
 ![2](https://forum.obsidiancontrol.com/uploads/default/original/2X/7/7da75f6222c9f55cff8b47c28065a230f071522e.png)

The installation does continue when clicking OK on both these messages.  
When starting the application the following dialog appears:  
 ![3](https://forum.obsidiancontrol.com/uploads/default/original/2X/b/b9d56de3f838de2dbb25a628ddce6c1d7ab8cf61.png)

I can’t seem to find a Realtek-COM+, Dolby-COM+ or HP Hotkey-COM+ and get no error message when open the folder in Component Services.  
Is there other Omen specific COM+ services that should be disabled?

I’ve tried uninstalling and reinstalling on a new Windows user account.

Here is the computers info:

 ![4](https://forum.obsidiancontrol.com/uploads/default/original/2X/6/6c9200dee383b3a81258506080edebd74886c168.png)

---

<div class="post-metadata">

**Author:** ![gert\_leunen](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/gert_leunen/32/3360_2.png) [@gert\_leunen](https://forum.obsidiancontrol.com/u/gert_leunen)\
**Post date:** [May 10, 2022, 8:41am UTC](https://forum.obsidiancontrol.com/t/installation-issue-on-hp-omen-with-windows-11/7042/2 "2022-05-10T08:41:23Z")

</div>

What AntiVirus package is running? We’ve also noticed that some pre-installed Windows systems are corrupted on delivery, doing a fresh install using the recovery media usually fixes such problems.

---

<div class="post-metadata">

**Author:** ![eduardnator](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/eduardnator/32/139_2.png) [@eduardnator](https://forum.obsidiancontrol.com/u/eduardnator)\
**Post date:** [April 14, 2023, 3:54pm UTC](https://forum.obsidiancontrol.com/t/installation-issue-on-hp-omen-with-windows-11/7042/3 "2023-04-14T15:54:20Z")

</div>

Hi  
On my Omen I have stranges things: Windows 11, language:Catalán, Onyx 4.9.1249  
I can not install Dylos files and need close the Onyx using the administrator tools  
The software Onyx go slow until stopped the windows change only work the close program  
I will try to re-install Windows

---

<div class="post-metadata">

**Author:** ![eduardnator](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/eduardnator/32/139_2.png) [@eduardnator](https://forum.obsidiancontrol.com/u/eduardnator)\
**Post date:** [April 16, 2023, 6:55pm UTC](https://forum.obsidiancontrol.com/t/installation-issue-on-hp-omen-with-windows-11/7042/4 "2023-04-16T18:55:59Z")

</div>

Yes Gert  
My Laptop HP Omen has been re-Initialized and now Onyx work perfectly… 😀 😀 👌 👌