# onyx installation problem msvcp140.dll not found. **URL:** \ **Category:** Installers and Operating Systems\ **Created:** [December 15, 2018, 5:27pm UTC](https://forum.obsidiancontrol.com/t/onyx-installation-problem-msvcp140-dll-not-found/5382 "2018-12-15T17:27:54Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kristiensen](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/k/ba8739/32.png) [@kristiensen](https://forum.obsidiancontrol.com/u/kristiensen)\ **Post date:** [December 15, 2018, 5:27pm UTC](https://forum.obsidiancontrol.com/t/onyx-installation-problem-msvcp140-dll-not-found/5382/1 "2018-12-15T17:27:54Z")
hello guys, i have a problem installing onyx. to the end of installation i have this window that appears : ![msvcp104](https://forum.obsidiancontrol.com/uploads/default/original/2X/d/d599bd1afa139a101394904b46d809a9701bd060.png) I reisinstalled microsoft visual c++ redistributable for visual studio 2017 64 bit but no change, always the same problem. however, the msvcp140.dll files are present both in system32 and sysWOW64. Has someone a solution ? Regards, ---
**Author:** ![Watson](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/watson/32/250_2.png) [@Watson](https://forum.obsidiancontrol.com/u/Watson)\ **Post date:** [December 16, 2018, 6:22am UTC](https://forum.obsidiancontrol.com/t/onyx-installation-problem-msvcp140-dll-not-found/5382/2 "2018-12-16T06:22:07Z")
Take a look at the following post and maybe try the link in it. You stated that you tried it for 2017, but the link provided by Obsidian Control takes you to a 2010 version. Not sure if kt will make a difference, but might be worth a try. > [@Common PC Installation Fixes](http://forum.obsidiancontrol.com/t/common-pc-installation-fixes/4972): > > MSVCP140.dll not found Download and install Microsoft package: [https://www.microsoft.com/en-us/download/details.aspx?id=5555](https://www.microsoft.com/en-us/download/details.aspx?id=5555) Hope this helps, Watson ---
**Author:** ![kristiensen](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/k/ba8739/32.png) [@kristiensen](https://forum.obsidiancontrol.com/u/kristiensen)\ **Post date:** [December 16, 2018, 7:55pm UTC](https://forum.obsidiancontrol.com/t/onyx-installation-problem-msvcp140-dll-not-found/5382/3 "2018-12-16T19:55:03Z")
thanks watson, i’ll try this ! ---
**Author:** ![kristiensen](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/k/ba8739/32.png) [@kristiensen](https://forum.obsidiancontrol.com/u/kristiensen)\ **Post date:** [December 18, 2018, 7:33pm UTC](https://forum.obsidiancontrol.com/t/onyx-installation-problem-msvcp140-dll-not-found/5382/4 "2018-12-18T19:33:07Z")
Hi Watson, i tried to install the software again after have installed the 2010 microsoft package, but always the same problem:frowning\_face: other idea? regards, ---
**Author:** ![Watson](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/watson/32/250_2.png) [@Watson](https://forum.obsidiancontrol.com/u/Watson)\ **Post date:** [December 25, 2018, 7:46am UTC](https://forum.obsidiancontrol.com/t/onyx-installation-problem-msvcp140-dll-not-found/5382/5 "2018-12-25T07:46:54Z")
Sorry. Only other idea would be to reach out to controller supper directly. [Support@obsidiancontrol.com](mailto:Support@obsidiancontrol.com) Sorry I can’t be of much help. If possible they may want to remote in and see what’s going on. Watson ---
**Author:** ![kristiensen](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/k/ba8739/32.png) [@kristiensen](https://forum.obsidiancontrol.com/u/kristiensen)\ **Post date:** [December 27, 2018, 1:02pm UTC](https://forum.obsidiancontrol.com/t/onyx-installation-problem-msvcp140-dll-not-found/5382/6 "2018-12-27T13:02:36Z")
thanks for your answer Watson. I guess that for the moment i’ll keep my old M-PC ! regards !