# ONYX- NX DMX Driver Issue. **URL:** \ **Category:** Hardware\ **Created:** [March 16, 2019, 11:00pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590 "2019-03-16T23:00:27Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![1msquierld](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/1/e8c25b/32.png) [@1msquierld](https://forum.obsidiancontrol.com/u/1msquierld)\ **Post date:** [March 16, 2019, 11:00pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/1 "2019-03-16T23:00:27Z")
Hi All, I am having in issue with my new NX DMX device where the device is showing up in windows, but its saying: “Driver is unavailable”. In turn, the device isn’t showing up in ONYX. The NX DMX A and B lights are green, and the status light is red. I’ve looked all over but I can not seem to find a driver for the device. Is anyone aware of one, or have any suggestions for a fix? I’m running Windows 10, ONYX Version 4.0.1010.0, with an M-Touch and Enttec. Thanks! ---
**Author:** ![disturbinglee](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/d/e9bcb4/32.png) [@disturbinglee](https://forum.obsidiancontrol.com/u/disturbinglee)\ **Post date:** [March 16, 2019, 11:30pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/2 "2019-03-16T23:30:38Z")
Yeah I’m having the same problem with no luck. ---
**Author:** ![Matthias](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/matthias/32/70_2.png) [@Matthias](https://forum.obsidiancontrol.com/u/Matthias)\ **Post date:** [March 17, 2019, 4:08am UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/3 "2019-03-17T04:08:21Z")
You need to update to ONYX 4.2.1045 for all NX hardware. [http://support.obsidiancontrol.com/Content/Support/Downloads.htm](http://support.obsidiancontrol.com/Content/Support/Downloads.htm) ---
**Author:** ![1msquierld](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/1/e8c25b/32.png) [@1msquierld](https://forum.obsidiancontrol.com/u/1msquierld)\ **Post date:** [March 19, 2019, 3:48am UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/4 "2019-03-19T03:48:23Z")
Thanks you! I updated and that fixed the issue. ---
**Author:** ![safetycaptain](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/s/a88e4f/32.png) [@safetycaptain](https://forum.obsidiancontrol.com/u/safetycaptain)\ **Post date:** [March 29, 2021, 11:55pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/5 "2021-03-29T23:55:44Z")
Hey, I have the same issue with onyx 4.4 after updating windows 10. Any solutions out there besides me trying to roll back windows? ---
**Author:** ![Matthias](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/matthias/32/70_2.png) [@Matthias](https://forum.obsidiancontrol.com/u/Matthias)\ **Post date:** [March 30, 2021, 2:07am UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/6 "2021-03-30T02:07:05Z")
I’d reinstall ONYX if the driver is not working correctly so it gets refreshed. ---
**Author:** ![safetycaptain](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/s/a88e4f/32.png) [@safetycaptain](https://forum.obsidiancontrol.com/u/safetycaptain)\ **Post date:** [March 30, 2021, 4:19pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/7 "2021-03-30T16:19:07Z")
Uninstalled oynx, uninstalled obsidian driver and libraries just for fun, reinstalled onyx, no dice Windows recognizes the device but complains about no drivers On my linux machine i get an error in Dmesg reading device descriptor read/64, error -71 Product and manufacture fields populate well and it actually shows an orange status light in linux rather than just red status light, or sometimes red status light and a and b lights green ---
**Author:** ![safetycaptain](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/s/a88e4f/32.png) [@safetycaptain](https://forum.obsidiancontrol.com/u/safetycaptain)\ **Post date:** [March 30, 2021, 4:25pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/8 "2021-03-30T16:25:01Z")
![16171211622576121117359082379785](https://forum.obsidiancontrol.com/uploads/default/original/2X/5/5297a8214fa0bb2b9ec15ccc95bc380d0f4f5d66.jpeg) Also installed ONYX on a new machine, still no dice, could it be a firmware issue with the nx-dmx2? I guess ill try to test one in store somewhere ---
**Author:** ![Matthias](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/matthias/32/70_2.png) [@Matthias](https://forum.obsidiancontrol.com/u/Matthias)\ **Post date:** [March 30, 2021, 4:34pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/9 "2021-03-30T16:34:36Z")
it could be a defective device or bad usb cable ---
**Author:** ![safetycaptain](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/s/a88e4f/32.png) [@safetycaptain](https://forum.obsidiancontrol.com/u/safetycaptain)\ **Post date:** [March 30, 2021, 4:48pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/10 "2021-03-30T16:48:03Z")
Checked Usb cable is good and tried several, is there a specific RMA process, I’d hate to return it and not have it go to be checked or sent to engineering. It’s brand new used for one show it’s upsetting that it couldn’t survive quarantine in it’s box during covid season. ---
**Author:** ![Matthias](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/matthias/32/70_2.png) [@Matthias](https://forum.obsidiancontrol.com/u/Matthias)\ **Post date:** [March 30, 2021, 5:03pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/11 "2021-03-30T17:03:48Z")
have you tried a different pc? we have not seen really any failures in these, and its a design that is quite proven for over 10 years. Its almost like you have a bad usb driver or security signature issue ---
**Author:** ![safetycaptain](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/s/a88e4f/32.png) [@safetycaptain](https://forum.obsidiancontrol.com/u/safetycaptain)\ **Post date:** [March 30, 2021, 8:20pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/12 "2021-03-30T20:20:06Z")
Installed ONYX on my newer machine, no dice. Installed ONYX on a much older device, and it magically works! Rolled back updates on my onyx machine and reinstalled ONYX again no dice… So then I got creative… Only uninstalled the drivers with the nx-dmx2 plugged in, then tried to reinstall onyx, it installed the driver, then asked me if I wanted to remove ONYX to which I canceled. It now seems to be behaving correctly!! ---
**Author:** ![Matthias](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/matthias/32/70_2.png) [@Matthias](https://forum.obsidiancontrol.com/u/Matthias)\ **Post date:** [March 30, 2021, 8:32pm UTC](https://forum.obsidiancontrol.com/t/onyx-nx-dmx-driver-issue/5590/13 "2021-03-30T20:32:26Z")
I am on a Windows 10 preview and there are no known issues with the driver. Lets hope it stays like that!