# Onyx PC, ERROR 27502

**URL:** <https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057>\
**Category:** Software\
**Tags:** m-pc\
**Created:** [February 13, 2020, 4:22pm UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057 "2020-02-13T16:22:59Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![ajaymbc1](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/a/f475e1/32.png) [@ajaymbc1](https://forum.obsidiancontrol.com/u/ajaymbc1)\
**Post date:** [February 13, 2020, 4:22pm UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057/1 "2020-02-13T16:22:59Z")

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Respected Sir,

Error 27502 is to stop installing the V4.2.1057.

The last year V4.2.1052 was installed successfully to the same computer.

Recently try to install the V4.3.1184.0.X64. SetupOnyx and the Error 27502 appeared the first time.

Then uninstall the V4.3 and try to reinstall the latest and previous Onyx versions. But the Error 27502 prevented the installation process.

The Onyx User Forum Error 27502 reply and solutions read and tested (No changes).

Kindly check the attached images and expecting the valuable solutions.

Yours faithfully,

Ajaya.

 ![Error 27502 Rolling Back](https://forum.obsidiancontrol.com/uploads/default/original/2X/4/4f72a96e4a1f45f0706b2720876f2e4ce194bc18.jpeg) ![Error 27502](https://forum.obsidiancontrol.com/uploads/default/original/2X/2/205e29e0db65ec73ce952957325f12d3c4f36d6a.jpeg) ![InstallShield Wizard Completed](https://forum.obsidiancontrol.com/uploads/default/original/2X/2/2bd4aec9424c0c1050d139bd10d504d710ac52c3.jpeg) ![WIndows 10](https://forum.obsidiancontrol.com/uploads/default/original/2X/f/f0fb9284f7a7ca80010c398f71f4b012507685c1.jpeg)

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<div class="post-metadata">

**Author:** ![gert\_leunen](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/gert_leunen/32/3360_2.png) [@gert\_leunen](https://forum.obsidiancontrol.com/u/gert_leunen)\
**Post date:** [February 14, 2020, 8:38am UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057/2 "2020-02-14T08:38:28Z")

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Did you try the FixLoginErrors.vbs script (launched as administrator) from the other thread?

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<div class="post-metadata">

**Author:** ![ajaymbc1](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/a/f475e1/32.png) [@ajaymbc1](https://forum.obsidiancontrol.com/u/ajaymbc1)\
**Post date:** [February 14, 2020, 10:06am UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057/3 "2020-02-14T10:06:33Z")

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No.

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<div class="post-metadata">

**Author:** ![gert\_leunen](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/gert_leunen/32/3360_2.png) [@gert\_leunen](https://forum.obsidiancontrol.com/u/gert_leunen)\
**Post date:** [February 14, 2020, 10:57am UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057/4 "2020-02-14T10:57:56Z")

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Please do: [FixLoginErrors.vbs](https://forum.obsidiancontrol.com/uploads/short-url/uTaMcJpdjNvCfKJxQOLfygBz74U.vbs) (793 Bytes)

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<div class="post-metadata">

**Author:** ![ajaymbc1](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/a/f475e1/32.png) [@ajaymbc1](https://forum.obsidiancontrol.com/u/ajaymbc1)\
**Post date:** [February 14, 2020, 2:43pm UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057/5 "2020-02-14T14:43:22Z")

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Error 27502 is blocking again. Kindly check the images. Thank you very much.

 ![1 FixLoginErrors File](https://forum.obsidiancontrol.com/uploads/default/original/2X/0/010e50c1d2e23ea93f645f34ea8621ee17dccd6a.jpeg) ![2 Open File](https://forum.obsidiancontrol.com/uploads/default/original/2X/6/6abd570506356c7a4ba1545e46d1e0a4e1aedb9d.jpeg) ![3 Windows Script Host](https://forum.obsidiancontrol.com/uploads/default/original/2X/d/daa3faf1d60c6456527e4bd5cda59a53a4318253.jpeg) ![4 Succeeded](https://forum.obsidiancontrol.com/uploads/default/original/2X/9/956f0a46e94497351a45c7348d1fceab10c8c969.jpeg)

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<div class="post-metadata">

**Author:** ![gert\_leunen](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/gert_leunen/32/3360_2.png) [@gert\_leunen](https://forum.obsidiancontrol.com/u/gert_leunen)\
**Post date:** [February 14, 2020, 3:44pm UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057/6 "2020-02-14T15:44:41Z")

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Are you sure this was run as administrator (easiest way is to launch a command prompt as administrator and start it from there)?

If that still doesn’t help, I may need to have a remote session (AnyDesk) to your system to see why it fails. In that case, PM me the ID and password and I will have a look Monday.

Enjoy the weekend

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<div class="post-metadata">

**Author:** ![ajaymbc1](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/a/f475e1/32.png) [@ajaymbc1](https://forum.obsidiancontrol.com/u/ajaymbc1)\
**Post date:** [February 14, 2020, 4:21pm UTC](https://forum.obsidiancontrol.com/t/onyx-pc-error-27502/6057/7 "2020-02-14T16:21:47Z")

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Respected Sir,  
“Command prompt as administrator” also not help and the Error 27502 popup.  
Finally “Reset this PC” after successfully installed the Onyx PC (V4.2.1057.0).  
Thank you very much for your valuable support.  
Yours faithfully,  
Ajaya.

 ![Onyx PC Ok](https://forum.obsidiancontrol.com/uploads/default/original/2X/7/734bb9e9cc13edbde0c726b4047bdc25f0d53bf6.jpeg)