# Windows 11 installation, stuck on status or Error 27502 **URL:** \ **Category:** Installers and Operating Systems\ **Tags:** installer\ **Created:** [September 5, 2024, 8:39pm UTC](https://forum.obsidiancontrol.com/t/windows-11-installation-stuck-on-status-or-error-27502/8098 "2024-09-05T20:39:33Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Technician02](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/t/ce7236/32.png) [@Technician02](https://forum.obsidiancontrol.com/u/Technician02)\ **Post date:** [September 5, 2024, 8:39pm UTC](https://forum.obsidiancontrol.com/t/windows-11-installation-stuck-on-status-or-error-27502/8098/1 "2024-09-05T20:39:34Z")
Hi everyone, I’ve been trying to install ONYX on my PC for a few weeks now. I have an NX1 but I would like to also have ONYX on PC to do some plans and cuelists and more. However, everytime I try to install it, it doesn’t work. Most of the time it’s stuck at “Status” with the progression bar almost empty, other times it seems like it will install, and it’s almost installed, but gets the error 27502 related to Microsoft SQL. I’m at a loss. I wanted to use the cleanup tool seen in other posts on this forum, but I couldn’t find the tool anywhere. This is a computer lent to me by the organization managing the theater so there is a few layers of security on it and it might be related. But I’m open to hearing all suggestions to finally be able to install it. Thank you! Benjamin ---
**Author:** ![mgerardi](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/mgerardi/32/4408_2.png) [@mgerardi](https://forum.obsidiancontrol.com/u/mgerardi)\ **Post date:** [September 9, 2024, 5:30pm UTC](https://forum.obsidiancontrol.com/t/windows-11-installation-stuck-on-status-or-error-27502/8098/2 "2024-09-09T17:30:15Z")
Please email support ([Support@obsidiancontrol.com](mailto:Support@obsidiancontrol.com)) They will be able to assist. Include screenshots of the error message if possible. ---
**Author:** ![Franky-nl-light](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/f/858c86/32.png) [@Franky-nl-light](https://forum.obsidiancontrol.com/u/Franky-nl-light)\ **Post date:** [November 9, 2024, 8:46am UTC](https://forum.obsidiancontrol.com/t/windows-11-installation-stuck-on-status-or-error-27502/8098/3 "2024-11-09T08:46:11Z")
same issue, but then with an Windows 10 machine. Intel 7 10th gen, 32GB ram, win 22H2. I tried the options of the create new libraries in the sqllocaldb, no luck. please assist me to install the programm ---
**Author:** ![Edward](https://forum.obsidiancontrol.com/user_avatar/forum.obsidiancontrol.com/edward/32/5155_2.png) [@Edward](https://forum.obsidiancontrol.com/u/Edward)\ **Post date:** [November 12, 2024, 9:10am UTC](https://forum.obsidiancontrol.com/t/windows-11-installation-stuck-on-status-or-error-27502/8098/4 "2024-11-12T09:10:47Z")
Hi @Franky-nl-light Welcome to the forum. Sorry to hear you have encountered this issue. As per the post above, please email [support@obsidiancontrol.com](mailto:support@obsidiancontrol.com) and include screenshots of the error message. We will then be able to advise the best way of resolving the issue. Edward ---
**Author:** ![Franky-nl-light](https://forum.obsidiancontrol.com/letter_avatar_proxy/v4/letter/f/858c86/32.png) [@Franky-nl-light](https://forum.obsidiancontrol.com/u/Franky-nl-light)\ **Post date:** [November 12, 2024, 9:40pm UTC](https://forum.obsidiancontrol.com/t/windows-11-installation-stuck-on-status-or-error-27502/8098/5 "2024-11-12T21:40:32Z")
hi edward, will do as soon as i am home. im working on a boat at the moment, bad connection here, cut thanks a lot for the reply