Can't open old project file in V4.32.1302.0

ONYX Bugs
1

Hello,

I am having a weird issue while loading my old project file.

The project file was made in V4.10.1263.0

Now I am trying to open it in V4.32.1302.0

I am getting stuck here on the screen :

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image544×683 3.7 KB

So I tried to uninstall ONYX 4.32, reinstall ONYX 4.10 : the file loads properly in 4.10

After this, I uninstalled 4.10, installed 4.32 again and now the files loads in 4.32, but it takes a while (more than 2 minutes to load) (note : sometimes it got stuck again and doesn’t even load)

When it loaded, it prompts me that some DYLOS upgrade is available so I should update my channels : I accept.

Then it prompts me that the show was upgraded and that I should save it for faster loading : I accept

After this, I close ONYX, and when I open it again and try to load the file, the never ending loading screen is back :frowning: (I tried to wait like 30 minutes, but nothing happened)

I tried to compare the loading process in WINDBG

Here is the file in 4.10 (everything is OK, takes like 20 sec to load, no error)

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image834×392 9.02 KB

And here the log file in 4.32 (with the same file saved in 4.10)

Seems to be a database error or something like that, stuck in a endless loop

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image838×661 23.2 KB

Here is the showfile for reference (saved in 4.10)

BERNADETTE210625_2025-08-15_1340_Build_4_10_1263_0.OnyxShow (8.8 MB)

Do you know how I could cleanup all the database stuff maybe ?

Thanks in advance for your help, for now I’ll downgrade to 4.10 but I will miss all the great new features.

Tonito

2

Hi @T0NIT0RMX

Welcome back to the forum.

Really sorry to see you have encountered this. Thank you for your description of the issue.

I have been able to replicate the issue with your show file: once this show file has been saved in ONYX 4.32.1302, it cannot then be reloaded. There must be something in the show file that is causing the issue, but at this stage we are not sure of the cause. This issue is logged on our system, reference ONYX-1243, to allow our software team to investigate.

Apologies for the inconvenience caused by this. Please let us know if you have any questions.

Edward

1 Like
3

Hi @Edward

Thank you for the quick reply. I’m glad you can reproduce the issue on your side and logged it in your issue tracker.

I know these kind of issues are really hard to figure out, I have other shows that can load properly, but I use almost all the times the same workflow so I can’t really tell the difference.. (the failing project is just bigger because it my “main” show, the file is bigger, more 1k cuelists, a lot of fixtures added/replaced..)

Hopefully the dev team will find something :crossed_fingers:

If you need more information/testing on my side, I will be happy to provide my help !

For now, I downgraded to 4.10 to ensure my upcoming show this weekend.

Have a good day,

Tonito

1 Like
4

Hello, the problem is with the Algam MiniWash 710 fixture type. It has a split intensity/strobe channel, but in the past the intensity wasn’t modeled properly, so the fixture type allowed for a virtual intensity to be added. With the latest library update (so this would also occur in 4.10 if you update to the latest fixture type library), the modeling for that channel is corrected, but that makes the type no longer being eligible for virtual intensity (as it would cause a conflict). That update actually corrupts the binding between the 2 fixtures and their channels…

If you’re back at 4.10, before upgrading the software to 4.32 (or even updating the fixture type library), make sure you swap out both fixtures (536 and 537) for the same type with virtual intensity turned off (select the type for both fixtures in the patch grid and turn off the virtual intensity in the library browser popup; then execute the prepared commands).

If you prefer, I can send you the 4.32 show file which I saved after applying the procedure described above.

Best regards

Gert

1 Like
5

Hello @gert_leunen,

Thanks a lot to you and all the Onyx team for searching and finding the issue so quickly !

I simply deleted the fixtures (these mini wash were no longer used in the show actually, but for some reason still patched)

Now it seems to work perfectly, I checked all my shows in 4.32, removed this fixture and now these all save/load perfecly !

Happy to be back in 4.32 :slight_smile:

Have a good day

Tonito

1 Like
6

Thanks very much for letting us know.

Please let us know if there’s anything else we can assist with.

Edward