EN12 Cue problems


We own an EN12 (New, 2 weeks old) and a M6 (2013, no upgraded HW, running v4.2) console. Console ONLY running an Art-Net system.

EN12 running v2.9.2. Same for Web. Using Custom IP (192.168.1.x). Art-Net offset is 0-0. RDM is on. DMX port 1 is Input, No Protocol and using Universe 1. The rest is Output, ArtNet and different universes (2-12). Merge is off on all DMX Ports.

We have been trying to get the Cue feature to work as intended, but can’t get it to work reliably.

Our process have been as follow:

  1. Set fixtures as wanted using the console.
  2. Hit Save Cue in Web.
  3. Repeat 1-2 for the next 9 remote trigger cues.

Everything saves.

What we experience is that hitting Run on the web interface doesn’t work as intended. Some times nothing happens, other times only a few fixtures react, but not all.

It seems like the cue doesn’t remember all stored values across all the universes when switching between different cues, or something else is not working as intended. We can’t get this to work reliably a single time. It doesn’t matter if console is on or off.

Here’s how we reproduce the error on our part:

1: Reboot EN12 for a fresh start.

2: Run a preset (eg. Cue 1).

3: Switch to a different preset (eg. Cue 2).

4: Go back to Cue 1.

5: Most fixtures from Cue 1 will NOT light up this time.

6: Switch back to Cue 2. Most fixtures will

NOT light up.

7: Hit disabled and try again

8: No cues respond. Everything is frozen.

9: Do a reboot. Everything works as intended again.

10: Rinse and repeat the problems.

We have tried reinstalling the firmware for EN12 and Web, doing a factory reset and set it all up again, but nothing changes. Same behavior.

Is this ArtNet related, network related or a faulty EN12. Does it have a debug mode? Can we monitor what it does when hitting run?

Also, how come only Port A and Port B is listed, and everything else is named undefined in web? Shouldn’t they (DMX ports) be named 1-12?

Lastly, it would be nice to be able to name DMX ports like we can with Cues.

Thank you!