Error 1720 when installing on Windows 10 build 1809. (fresh installed windows 10)
Windows is up-to-date.
PreInstall installs correctly
installer stops when loading default show file.
can someone help me?
Full error message from EventViewer
Product: Onyx â Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action LoadDefaultShowFile script error -2146827859, Microsoft VBScript runtime error: ActiveX component canât create object: âShowLogic.ShowManagementâ Line 41, Column 3,
Disable HP Hotkey UWP Service + restart COM+ Event System.
1 Like
Hey @robin.pestman!
Youâll find the resources and fixes for that here.
http://controllerforum.elationlighting.com/t/common-pc-installation-fixes/4972/2
//Martin HedstrĂśm
Check this reply:
Ok iâm going to have a winge here. The ONYX installer the way I see it is broken. I have run the installer on three different machines that have never had Martin M-PC or ONYX installed. That is clean machines each one failed when attempting to access the localdb with error 1722 request to sql server timed out.
The fact this happens on three clean machine concerns me, as the M-PC installers always worked fine.
In my opinion the installer is broken and Elation need to fix it!.
Can you try to install the last release version of M-PC on one of these?
Same here although Iâm getting Error 1720 as well as Error 27502⌠need a hand here. I myself cant return to last version, old version was on older laptop that motherboard fried.
Sorry the Disable HP Hotkey UWP Service + Restart Com + Event System is a no go .
Does not work.
hello Bar,
i guess i still have v3.44.604.0 setup files for M-pc i you need it
What system do you use?
Hi Kristiensen⌠I happened to follow the instructions and did a complete clean in order to upgrade to Onyx for the latest fixture files.Unfortunate for me it did just that M-PC cant be reloaded,
have an error there and Onyx still wonât Load.
My computer is an HP and so far from what i gather it works directly on Dell and Lenovo. hopefully i can find the fix soon.
Hello RobinâŚIve replied directly, but just in case this is my operating system ;
System Model HP ZBook 17 G3
System Type x64-based PC
Processor IntelŽ Core⢠i7-6700HQ CPU @ 2.60GHz, 2592 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date HP N81 Ver. 01.33, 2018-07-17
SMBIOS Version 2.7
OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
does this help ?
To take away error 1720 find here, on the forum file âFixCOM Dolby_Realtek.regâ and run it and allow it to add those entries to your registry. Next run âComponent servicesâ addin in control panel (for me it is easier, to run admin commandline there type âmmcâ and there add the âComponent servicesâ addin, sorry, cannot give you exact solution - Iâm using localized Russian Windows). Next open in the left pane folder something like âCOM+ Applicationsâ, click one by one itâs subfolders (only 1 level depth, not deeper), then click next folder âDCOM Settingsâ, in my case it offered to build the contents inside.
To fix the 27502:
Try the following:
- start commandline app as administrator user (in different Windows versions it is done different ways, also depending on your UAC state), in common case you need to find cmd.exe and start it with the right mouse-button âAs Administratorâ
- In that commandline window, type:
sqllocaldb info
(for more clarity Iâll write in CAPS first word SQLLOCALDB)
you have to get something like this:
ObsidianControlSystems
ObsidianOnyx
If one of those missing, you need to create it by hand, do the following - type in the forementioned commandline window (for example you want to create ObsidianOnyx database, actually, what I needed to do to overcome 27502 error):
sqllocaldb create âObsidianOnyxâ -S
That must help.
I create a new user and download the software,its workedâŚ
Thanks Alex we are good to go.