Software Version: 4.32.1307.0
NX Console Type or PC OS Version: NX1
On my NX1, the scaling of my external touch monitor (1920x1080, 24") is zoomed in to about 150%, and I can’t work with that little space! Is there an obvious solution for that which I’m not seeing?
Thanks in advance!
no.
Is this a known issue?
Where do I need to complain to get this fixed? 
I can’t work like this. I can’t properly use my shows and layouts on my console anymore.
Hi @MBS04
On the NX1, the internal touchscreen and the external monitor, have to use the same Display Scaling. Therefore, the scale of the external monitor cannot be changed.
If you connect a PC to your NX1 via X-Net, you will be able to connect external monitors to your PC, and configure them to a custom resolution and scale.
Edward
Why is that? Was it already like this in older versions? I dont think so!
I just don’t want it to be stuck at 150% on my external monitor.
My shows from when I rented an NX1 fit perfectly back then, but now with my own unit and the latest software they don’t fit anymore. That can’t be right!
The NX1 external monitor has always had the same display scaling as the internal touchscreen.
If you would like me to check your NX1 is displaying correctly, please take a photo of your external monitor. Please then send this photo along with your show file to support@obsidiancontrol.com, and I can take a look.
Edward
Sorry for not replying.
I’ll send you an email as soon as I find some time to set up my console.