First cue not following fade time?

I am using Onyx for our church where I have a cuelist made for each song and our volunteers simply have to select the song on the playback and go through the cues of that song. I have a macro on the first cue of each song to release other cuelists. I am finding that the first cue is not following the fade time assigned to it; instead, it is doing a fairly quick fade (about 2-3 seconds) regardless of the time I put in. I feel like I’ve got to be missing a fairly simple setting somewhere or am I doing something wrong in my process?