Framing presets

I have some ek k smarts profiles. I cant save the framing presets. It looks like it saves but then is grayed out when coming to use them again. Is it a libary issue or software issue.

looks like it has something to do with the show file. I will keep investigating. Where is the best place to send the show file to be looked at?

Here is a link to the upload section. You could upload it here and make sure to reference the file in the support request.