Internal error opening Onyx

ONYX Software
1

I’ve been using Onyx alongside capture lately on windows 10 and haven’t had any problems, but today when I tried to open it the program reported an error “Can’t initialize the LogDataChangedSynchronizer”.
I have reinstalled the program several times.
I have updated windows 10 to its latest version.
I have restarted windows 10.
Any help would be appreciated.

c5dc446ad06539f61794d921f8f1f402

2

There could be 2 reasons for this:

  • registrations missing or inaccessible: could be due to new or updated AV, or a (registry) cleaner
  • Codemeter runtime is missing: you could download and install it yourself again, or remove the Obsidian Driver Package and launch the installer to trigger it to be installed again
3

I’m also running into this same issue, but reinstalling codemeter did not seem to work, and I’m not sure which registrations would be missing. Upon a full Onyx reinstall I get the following errors:

Unable to create a new show: you will need to create, load, or join one on first start. If that fails, Windows’ COM+ may be malfunctioning.

Exception when determining run edition:

4

If you’ve rerun the ONYX installer, Codemeter but also Visual C++ runtime should be installed:
are you running a registry cleanup tool? Looks like registrations are being wiped, could also be due to your AntiVirus: retry installing after disabling.
If that still doesn’t work, PM me your AnyDesk id, so I can have a look into your system