LJ2 Profile requests-No response?

Hi, ive sent 3 requests for a profile for the Proteus Hybrid, here at APS we have 10 fixtures but im getting no response or acknowledgements? Anyone else having problems getting profiles for LJ2?

Hi, I see this profile is on the LJ online library here: https://obsidiancontrol.app.box.com/v/ljprofiles/folder/72022162760

If you sill need help or a different channel mode, let me know in an email and i will see what i can do.