My M Touch seems to suffer from an issue where the 4 right hand sliders used for paramter setting don’t respond to touch. Curiously the bank of rubber buttons don’t work either, nor the Highlight button, but everything else is fine. I vaguely recall seeing a fix for something like this in a software update, but I’m running 1271 with the M-Touch and it’s still doing it. I had this about a year ago, but it suddenly started workin again. Is this likely to be a hardware issue, or a software issue?
Hello,
Sounds like an hardware issue, my M-Touch died after 6/7 years (starting with belt encoders malfunction, and ending up to main playback fader always on (value not changing, but blocking NX1/NXP controls).
I’m having the EXACT same problem after just updating to 4.10.1271. Exactly the 4 parameter sliders, the 10 buttons toward the right, and the highlight button. This is on TWO different M-Touches and started exactly after the SW update. Please, I hope someone can help because this is not a HW issue. Thanks
When you experience this, do they work when opening ConsoleTester? If they work there, do they work again when leaving the ConsoleTester (and returning to ONYX)?
In Console Tester, all faders and buttons work perfectly.
Also, when I adjust any parameters on the monitor, the M-touch faders do show the appropriate levels to match what’s on the monitor. And when I switch the mode of the M-touch’s 10 right-side buttons to playback, the buttons do work as playbacks.
Additionally, the M-touch still works perfectly with another computer that’s running 4.4.1193.
This is not a hardware problem. There is a SW issue. I hope someone can solve this.
What firmware version did ConsoleTester report?
Does it never work with 4.10 or does it stop working after a while? Would you mind capturing and PM-ing me a startup log (you could also submit it to support@obsidiancontrol.com)? Enter the menu, go to Tools (under System in the left bar), then the Diagnostic tab and press the Reboot button (on a PC, it will not actually reboot: you’ll need to close the software and then start it again). Continue with your show file up to a workflow use (selecting fixture(s) and controlling a parameter) that doesn’t work, then go back to the same menu location and press the Stop button. The log will be saved to the Logs folder in your show files location (typically under Obsidian\ONYX in your documents folder).