I have an Netron EN12 which I was attempting to update the firmware of. For some reason it errored during the update process. It will still output DMX and function in that way. But, I can no longer access it via it’s IP nor can I ping it on our network.
When I use the menu to see info it displays a firmware version of v2.9.2 but a web version of v0.0.0. A factory reset changes nothing and I cannot get it to come up when trying to update it again via IP/update.html
Not sure what else to try at this point. Luckily its functional so I am also not super concerened. Mainly I want the web connection to fire cues via Companion.
Have you tried using the NETRON CLU? If not, I’d start by trying this. It will hopefully see the device and allow you to access it. There is also an option to update both the firmware and the Web UI. Which if you do that manually, you have to do each file seperately and in a specific order. Which maybe why you aren’t seeing it properly. If that doesn’t resolve your issue, you may want to reach out to support as they may want to ask some follow up question and try some things, to better improve the product line and the utility.
When you downloaded the firmware .zip, there should have been a 4in1_Web_V2.9.2.nfw to install separately. Did that get installed. Also, double check your IP and your subnet. I’ve experienced that after an update, the unit reset it IP settings.