NK-K encoders not working after running console tester

ONYX Bugs
1

Software Version:
NX Console Type or PC OS Version: 4.10.71

After running the console tester on the PC app and then closing the utility the NX-K encoder arent responding in the app

2

Hi @gogocharter

Upon opening the Console Tester, the NX-K will disconnect from ONYX, and connect to the Console Tester. Upon closing the Console Tester, the NX-K should automatically reconnect to ONYX.

If all of the NX-K’s buttons are responding correctly in ONYX, and it is just the encoders that are not working, please go to ONYX > Menu > General > Preferences, and make sure that “Parameter” is chosen for the NX-K encoder option, should you wish for the encoders to control the main ONYX parameters.

Please let us know if you have any questions.

Edward

3

I will try later tonight to confirm. We usually are always using then with paraneter mode activated
Will check toggle the modes also

4

After verifying the nx-k encoders were set to parameter mode.
I did the console tester and proceeded to close it.
Then i check if the encoders were responding to the parameters they weren’t.
Went back to the menu toggled the nx-k encoders behaviour to screen then params and still the encoder would not work but all the other button yes
Onyx Version 4.10.1269

5

Thank you for the update.

After selecting fixtures, please expand the parameter controls (CV), and then click the settings cog situated top-right. In here, please make sure the Resolution is set to Dynamic.

Edward

6

Hi everyone,

Just wanted to share that I had a very similar issue with my NX-Wing (not NX-K), where the encoders stopped working properly after using the Console Tester. They would only respond after I manually touched a parameter with the mouse.

After trying all possible settings with no luck, what finally worked for me was:

:point_right: Uninstalling and reinstalling ONYX completely.

Once I reinstalled the same version (4.30.1274), everything started working again as expected — the encoders function immediately without needing any manual interaction.

So if anyone else experiences this problem after running Console Tester, I recommend a clean reinstall of ONYX. It seems like something gets stuck or corrupted during or after Console Tester usage.

Hope this helps!

– Vladimiros

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