Nx W not showing up in onyx

The nx W does not show up in onyx or codemeter and in device manager shows up as generis superspeed usb hub. Tried win 10/11 old vers of onyx, latest and the one that came on the recovery stick. Driver package updated correctly for every version. Any other ideeas or anyone who got the same problem?

Hi @Ghabzzy

I have replied to your Discord message and email. If possible, please try not to post the same query in multiple places.

Many thanks,

Edward