NX4 DMX ports stops streaming DMX

I have a venue’s NX4 that I am repairing, now I know the solution is going to be just update the console which I am planning on doing, but I just want to make sure this isn’t deeper than that,

The hard DMX outputs in the back of the console looses connectivity randomly [RED LEDs] it’ll still stream DMX over sACN just fine [confirmed with ProPlex tester, and it’ll; be fine and then it’ll stop dmx over that Dmx card, power cycling will restore function but it’ll loose it again after a short while.

Onyx is outdated so one of the things I will do is update it but I just want to see if anyone has had the same issue and if this is a bug that’s fixed in v4.32 or if the bios update that came out last month fixes this issue… or if this has hardware issues that’ll need looked into

Hi @david.ruggles

I would recommend installing the latest ONYX 4.32 operating system. Once running this version, please check that the NX4’s DMX card is running v4 firmware. If it isn’t, I would recommend performing the firmware update from MENU > Tools > Diagnostic > Firmware Update.

Please let us know if you have any questions.

Edward