Updating NX-1 Firmware to 4.8.1243.0 - Bricked Console?

ONYX
1

Hi,
Was updating a NX-1 Console to the newest firmware. 4.8.1243.0

The console will not turn back on.

2

Hello @SCruzM ,

I would suggest to download the latest software again and prepare the bootable usb stick.
Attach a keyboard and when console is booting up enter bios.
Reset the bios to defaults and then save and switch off.
Insert the usb stick and switch on the console. It should boot up with the new system installation.
I hope that helps.

3

I have the same problem but with the latest v4.10.1268.0. It’s a brand new console. After the BIOS update and install the v4.10, everything was fine, I even had a chance to update the NX-P and NX-K firmware attached to the NX-1, also import ONYXContent (the small one). But this morning when I startup, the console was cannot turn on. Have tried your method : attach a keyboard and try to enter bios (by repeatedly press Del) on power up. But it cannot even enter the bios.
The screen blanks all the time. The power is fine, the fan is on, the little blue display showing ONYX logo is on. Try to connect external monitor via HDMI but no signal detected.
Please advice. Thank you very much.

4

I would try to contact the customer support. It looks like more complex issue.

5

Have you figured out the fix for this issue, i have the same problem at the moment and im left scratching my head

6

Hi @wesryan

Welcome to the forum.

If you switch on your NX1, what is shown on the bank LCD after around a minute? Does it show the ONYX logo, or “Bank”?

Does the touchscreen remain completely blank when the console is powered?

Is ONYX OS 4.10 installed on the console?

How old is this console? If you’re not sure, you should find a date sticker somewhere on the bottom of the console.

Please let us know if you have any questions.

Edward

7

Hi Edward,

The LCD screens show the Onyx Logo, I am unsure how old the unit is however we purchased it new feb of last year, lastly, I am unsure which OS version is on it. After speaking with Obsidian Tech Support, we have swithed the CMOS battery and attempted to install an OS from a drive onto the unit to get it to boot up with no success

8

Thank you for the information.

Please disconnect all connections, other than power, a USB keyboard, and an HDMI monitor.

Please then switch on the console, and immediately start tapping F2 on a USB keyboard. After a few seconds, an “Enter password” screen should be displayed on the internal touchscreen.

If nothing is shown on the internal or external displays after a minute, this would indicate there is a fault with the console’s motherboard.

If you can let me know where you are based, I can advise the best steps to get your console repaired.

Edward