LightJockey won't recognize USB on Windows 10


#1

Light jockey will not recognize the USB which I believe happened recently due to a Windows 10 update?

Still works on my old Sony windows 7 laptop and a hp desktop windows 7.

I get two red leds on left and one green on right…sometimes…or two green leds on left and red on right…
Weird…

Any thoughts?


#2

It got me in the middle of a show. 4 other clubs I take care of. I got lucky. Rebooted many times and moved usb to different ports


#3

Received 3 more calls tonight. Light Jockeys down all over the country. And no one’s talking about it.


#4

Removed update KB4483234 from 12/20/2018 on my Dell laptop. Now its working. Will test on a couple more desktops later today…ugh…
See how it goes…


#5

Today we’re getting two Amber’s and then a red. I spent all day programming the fixtures and when the show started I could not get them to work after a quick restart. it said DMX is being sent and all the hardware was recognized and everything looked good. This is not good :frowning:


#6

Thanks for the reports, we looked into this and indeed one of the latest Win 10 updates caused an issue.
It is being investigated and a first fix was tested successfully. I’ll try to post a revised installer some point next week that will also include support for the new LJ Keys that will ship with Elation’s rebranded LJ Kit starting in January.


Support
#7

It’s Nye, this such bad timing. Thank you for working on it.


#9

On January 2 my M-DMX stop working with LJ I have 2 red lights and one green and I can’t make it to work no matter what I didn’t do anything different just open the program and nothing I’m trying to make it work since that day with no luck I have to use and old interface with window 7 to operate the club but I have to make the new one works it only has 3 months since I bought it.Any help will be extremely appreciated thanks


#10

A new version was build to correct this.
You can download it on the product page


Support