Dylos picture is not showing in 2D-Plan

ONYX DYLOS
1

Software Version: V4.10.12.71

Hi Guys!

I have a problem with my Dylos in the 2D plan. Dylos works fine, but it doesn’t show the visualization in the 2D plan. You can see that the fixtures respond to the input from Dylos, but around the fixtures, it remains black, so you can’t see the selected Dylos media.

Here’s what I’ve tried:

  • Created a new showfile – the same problem occurs there
  • Reinstalled Onyx, including deleting and reinstalling the MySQL database
  • Checked all parameters

Can someone help me with this? I have no idea what could be causing the issue anymore.

Kind regards,
Joost

Onyx_PeLWF7fHDs
Onyx_PeLWF7fHDs1920×1031 215 KB

2

Hi @Joost

Welcome to the forum, and thank you for your detailed description of the issue.

In your 2D Plan, please enable Edit mode, and then select this DyLOS zone. Click the Options menu, and make sure that “Zone Preview” is ON, and the content transparency slider is not at the lowest setting.

Please let us know if you have any questions.

Edward

3

Hi Edward,

Thnx for the quick respond, I did what you just described, but unfortunately, it did not resolve the issu.

Onyx_OOrM7eN0SH
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4

Please slide the transparency slider to 50%, and then go back to Live mode - does this make a difference whilst content is running at full intensity?

5

I slid the transparency slider to 50% and returned to Live mode with the content running at full intensity, but the issue remains the same

6

Thank you for trying that.

Please play some content on this DyLOS zone with the 2D Plan in Live mode, and then open Task Manager on your PC. In your Background processes, you should see various ONYX processes, and a DyLOS process. Task Manager should tell you which GPU these are using. Are they all using the same GPU?

7

Taskmgr_PuK1J3gmYG
Taskmgr_PuK1J3gmYG846×142 8.28 KB

8

Thank you for the screenshot. If you right-click on the column titles in Task Manager, you should be able to enable the “GPU Engine” column. This is currently hidden in your Task Manager. When displayed, this column tells you which GPU the process is using.

9

“Sorry for the late reply, but here’s the screenshot you asked for. It does indeed look like Dylos is using a different GPU called ‘GPU1 Copy’?”

Schermafbeelding 2025-06-16 204443
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10

Thank you for the screenshot. This may be the issue. All ONYX processes, including DyLOS, should share the same GPU.

If DyLOS is using a different GPU to the other ONYX processes, please go to Windows Settings > System > Display > Graphics. Has “DyLOS” been added here? If not, please go to Add Desktop App, and browse to C:\Program Files\Obsidian Control Systems\ONYX\Binaries, and add DyLOS.exe. Please then set it to the same GPU as the rest of ONYX.

Please then run ONYX, and let me know how you get on.

Edward

11

I put Dylos and Onyx on the same GPU, but unfortunately that didn’t solve the problem. I’ve now tested it with the previous firmware version V4.10.1269, and it does work with that… no idea why.

12

Thank you for the update.

Does Task Manager now show that all ONYX processes and DyLOS, are all using the same GPU?

If all processes are now using the same GPU, but the issue is persisting, please try updating to our latest ONYX public beta. ONYX 4.31.1300 can be downloaded from the link below…
Onyx Beta 4.31.1300 (RC3) - ONYX / Onyx Betatest - Obsidian Control Systems

Installation instructions can be found here…
https://support.obsidiancontrol.com/Content/Getting_Started/Install_Guides/Installing_Onyx_on_PC.htm

Once running this version, please let us know how you get on.

Edward